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Frequently Asked Questions

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Frequently Asked Questions

LAC CLUB MEMBERSHIP

What are the LAC Club Membership Privileges?

How do I sign up & how much is the membership fee?

When is my membership valid till?

I am a member. Why can't I login?

How can I update my new mailing address/contact number/communication channels?

This is my birthday month. Am I entitled to the birthday privileges?

How can I unsubscribe from e-newsletter?

How can I unsubscribe from your mailing list?

Orders Related

I signed in with my LAC Club membership, but do not see any discount.

The promo code is not working. What should I do?

I placed an order online and the order status is 'Shipped'. What does this mean?

Can I redeem my LAC$ online?

Do I get LAC$ for shopping online?

Shipping Related

International Shipping

Payment Related

How do I offset my purchases with my LAC$?

How do I offset my purchases with my LAC$?

How do I redeem e-Gift Card?

What are the payment options?

Returns & Refunds

How long does it take for the refund amount to be credited back to me?

Once approved, your refund will be processed and refunded to your original mode of payment (e.g. credit card, paypal) and a notification email will be sent to you.

My refund was in the form of an eGift Card/certificate. How do I utilise it for the next purchase?

Upon reaching Step 3 Payment of the checkout process, please proceed as followed:

1. Tick the “Use LAC$ & eGift Card”

2. Select “eGift Card” tab

3. Enter your unique e-gift certificate coupon code (refer to our email notification subject “Gift Certificate”)

4. Click Proceed to complete the checkout process

How do I request for a refund of items bought on your webshop?

Exchanges

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How long does it take for the refund amount to be credited back to me?

Once approved, your refund will be processed and refunded to your original mode of payment (e.g. credit card, paypal) and a notification email will be sent to you.

My refund was in the form of an eGift Card/certificate. How do I utilise it for the next purchase?

Upon reaching Step 3 Payment of the checkout process, please proceed as followed:

1. Tick the “Use LAC$ & eGift Card”

2. Select “eGift Card” tab

3. Enter your unique e-gift certificate coupon code (refer to our email notification subject “Gift Certificate”)

4. Click Proceed to complete the checkout process

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