Frequently Asked Questions
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Frequently Asked Questions
LAC CLUB MEMBERSHIP
Orders Related
Shipping Related
What are the delivery charges? (Local delivery in Singapore)
For orders above S$50, we offer free local delivery to one location within Singapore. For orders below S$50, a flat rate of S$6 delivery charge is applicable, unless otherwise stated.
What is the mode of delivery?
All item(s) are shipped from our Singapore office via our courier partner (Qxpress) or own fleet delivery.
When will I receive my order?
If your order is placed by 2pm between Monday and Friday, the earliest delivery would be the next working day.
Please note that orders may take up to 3 working days to be delivered if they are placed between Friday (after 2pm) and Sunday, or on Singapore gazetted Public Holidays.
*For orders made during peak seasons such as Black Friday, 10.10, 11.11, 12.12, Christmas Eve/Day, New Year's Eve/Day, or Chinese New Year's Eve/Day,
delivery from the courier company may be delayed for up to 5 working days. Please note that our office is closed on PH & Christmas Day, New Year, and Chinese New Year.
|
Time of Order |
Earliest Available Delivery |
Example |
|
Monday - Friday |
Next Working Day |
For orders placed on Monday, 11am, earliest delivery will be Tuesday. |
|
Friday (after 2pm), Saturday, Sunday & Singapore gazetted Public Holidays |
Following Working Day |
For orders placed on Friday (after 2pm), earliest delivery will be the following Tuesday. |
You should receive your parcel on the same day or at the latest the next working day once your order status indicates "Out For Delivery".
What are the delivery timings?
Courier Partner (Qxpress)
Monday to Saturday: 9am - 9pm (It may vary during peak seasons)
Sunday & Public Holidays: No delivery
Monday to Friday: Subject to availability
Weekend & Public Holidays: No delivery
How do I track status of my delivery?
You can do so by logging into your account’s order page. The “Shipped” status indicates that your item(s) have been picked up by our courier company for their shipping arrangement.
As soon as your parcel status changed to "Shipped", you will also receive an automated email containing your parcel Tracking ID & URL to trace your parcel whereabouts.
I would like to change my shipping address/contact number.
You can do so by logging into your account’s order page. The “Shipped” status indicates that your item(s) have been picked up by our courier company for their shipping arrangement.
As soon as your parcel status changed to "Shipped", you will also receive an automated email containing your parcel Tracking ID & URL to trace your parcel whereabouts.
What if I am not at home when the order arrives?
Please arrange for an authorised person to receive your item(s) on your behalf, and sign the delivery order (DO) to acknowledge the receipt of the order. Alternatively, our courier partner personnel may attempt to contact you and re-deliver the item(s) if you are unavailable to receive your order when it arrives. You may inform them to fail the delivery if you do not want your parcels to be left at the doorstep. Please note that any re-attempt of delivery may incur additional charges.
What if I want contactless delivery?
If you wish to request for contactless delivery, please email us at hello@lac.sg or reach out to us via LAC Live Chat (Monday-Friday 9am-6pm, except Public Holidays) with your order number stating your request as soon as you receive your order confirmation email. We seek your understanding that we are unable to accommodate to your request once your parcel is out for delivery.
What should I do if I don't receive my order?
If you do not receive your parcel despite the tracking status indicate "Delivered", please email us at hello@lac.sg
or reach out to us via LAC Live Chat (Monday-Friday 9am-6pm, except Public Holidays) with your order number.
If your request is more than 7 days from the date of delivery, we will not be held responsible for missing or lost parcels.
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