Frequently Asked Questions
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Frequently Asked Questions
LAC CLUB MEMBERSHIP
Orders Related
Shipping Related
FAQ
What are the delivery charges for local deliveries in Singapore?
|
Order Value |
Delivery Charges |
|
S$80.00 and above |
FREE delivery |
|
Below S$80.00 |
Flat rate of S$6, unless otherwise stated |
What is the mode of delivery?
All items are shipped from our Singapore office via our courier partners (TracX Logis/DHL) or our own fleet.
When will I receive my order?
|
Time of Order |
*Estimated Delivery Timeline (from the date of parcel pick-up by courier) |
|---|---|
|
Monday - Thursday, & Friday (before 2pm) |
Typically 1-3 working days |
|
Friday (after 2pm) & Weekends |
Typically 3-5 working days |
|
During peak seasons & PH (e.g. Double Digit Sales, Christmas, New Year, Chinese New Year etc.) |
Up to 7 working days |
*Delivery timelines are estimates and are subjected to the courier partner's delivery volume & schedule. Please note that our office and warehouse are closed on Public Holidays and certain festive days.
What are the delivery timings?
TracX Logis:
Monday to Saturday: All day*
Sunday & PH: No delivery
DHL:
Monday to Friday: 10am-10pm*
Weekends & PH: No delivery
Own Fleet Delivery:
Monday to Friday: 10am-12pm or 2pm-5pm (Subject to availability)
Weekends & PH: No delivery
*Delivery timings may vary depending on the courier driver's schedule and delivery route.
How do I track status of my delivery?
Login your account’s order page. The “Shipped” status indicates that your items have been picked up by our courier for shipping.
You will also receive an automated email with your parcel’s Tracking ID and URL once the status changed to “Shipped”.
Can I use a non-Singapore-registered mobile number for my shipping details?
To ensure that you can be contacted during the delivery process and that your parcel is delivered to the correct recipient at the specified address, please use a Singapore-registered mobile number for your shipping details.
If you have accidentally entered a non-Singapore-registered mobile number in your shipping details, please email us at [email protected] or contact LAC Live Chat (Monday–Friday, 9am–6pm, excluding Public Holidays) with your order number as soon as possible.
How do I change my shipping address or contact number?
-
If you have not placed an order: Login to your account’s order page to edit your shipping information under “My Account > Address Book”.
-
If your order has been placed, email us at [email protected] immediately with your order number, new address and contact number. Our Customer Service will respond within 1 working day.
Note: Changes in shipping details after order submission may incur additional processing time, delivery delays, and an administrative charge of $10.00.
What if I am not at home when the order arrives?
TracX Logis: The courier may attempt to contact you or leave parcel at a safe place. Alternatively, the driver might attempt to re-deliver within next 2-3 working days.
DHL: You will be notified by DHL via SMS/email to inform you on the Tracking URL & expected delivery date. DHL will liaise with you directly on how you would like to receive your parcel. You may opt from the following options if no one is available to receive parcel at the stated date:
- Change Delivery Date
- Self-Collect from Designated Locker
- Leave Parcel with Neighbour
- Provide Alternative Address
What should I do if I don't receive my order?
If you do not receive your parcel despite the tracking status indicating “Delivered”, email us at [email protected] or contact LAC Live Chat (Monday-Friday, 9am-6pm, except Public Holidays) with your order number.
Requests made more than 7 days from the delivery date will not be eligible for missing or lost parcel claims.
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