Your Webpage Title

FREE DELIVERY above $80* | FREE MEMBERSHIP*

Store Locator

Frequently Asked Questions

Back

Frequently Asked Questions

LAC CLUB MEMBERSHIP

What are the LAC Club Membership Privileges?

How do I sign up & how much is the membership fee?

When is my membership valid till?

I am a member. Why can't I login?

How can I update my new mailing address/contact number/communication channels?

This is my birthday month. Am I entitled to the birthday privileges?

How can I unsubscribe from e-newsletter?

How can I unsubscribe from your mailing list?

Orders Related

I signed in with my LAC Club membership, but do not see any discount.

The promo code is not working. What should I do?

I placed an order online and the order status is 'Shipped'. What does this mean?

Can I redeem my LAC$ online?

Do I get LAC$ for shopping online?

Shipping Related

International Shipping

Payment Related

How do I offset my purchases with my LAC$?

How do I offset my purchases with my LAC$?

How do I redeem e-Gift Card?

What are the payment options?

Returns & Refunds

How long does it take for the refund amount to be credited back to me?

How do I request for a refund of items bought on your webshop?

Exchanges

Here are some things to note:

1. Exchange policy is only applicable to wrong item(s) sent or defective item(s) received in your online order within 14 days from receiving your order.

2. This is subjected to stock availability and we reserve the right to do an exchange by way of an item(s) of a similar value any other methods at the discretion of LAC.sg.

We will not charge shipping costs for the return of faulty or damaged items.

3. For orders outside of Singapore, please note that you will have to bear the shipping cost for return.

Please note that eGift Cards and LAC Club Memberships are non-returnable and non-refundable.

About Us

Terms & Conditions

Privacy Policy

Back

Privacy Policy

General Data Protection Policy

Personal Data Protection Policy

Career

I would like to do an exchange of my items bought on your webshop.

Here are some things to note:

1. Exchange policy is only applicable to wrong item(s) sent or defective item(s) received in your online order within 14 days from receiving your order.

2. This is subjected to stock availability and we reserve the right to do an exchange by way of an item(s) of a similar value any other methods at the discretion of LAC.sg.

We will not charge shipping costs for the return of faulty or damaged items.

3. For orders outside of Singapore, please note that you will have to bear the shipping cost for return.

Please note that eGift Cards and LAC Club Memberships are non-returnable and non-refundable.

Can't Find What You Are Looking For?

faq